FCC Proposes New Robocall Scorecard to Rate Voice Provider Defenses and Protect Consumers

Scammers posing as FCC Commissioners or employees tell victims their phone number is under investigation for criminal activity and demand private information or fines; they may threaten legal action.
A separate cyberattack in Colombia disrupted radiotherapy services at a cancer-care organization, underscoring why digital resilience matters alongside robocall protections.
The FCC said 14 providers were removed from the Robocall Mitigation Database and can no longer have their traffic accepted directly by U.S. voice service providers under the applicable rules.
The Robocall Scorecard could use multiple scoring formats, including numeric scores, letter grades, or risk classifications (low/medium/high) to rate providers.
Public notices invite comment on scope, including whether to focus on larger providers or exclude small or regional networks when applying the scorecard.
The FCC is moving to create a public Robocall Scorecard that rates how well phone companies block illegal robocalls, giving consumers clear data to choose providers and pressure companies to improve FCC Proposal. The scorecard would use metrics like enforcement actions, consumer complaints, and actual blocking performance — not just paperwork compliance — to show which providers protect customers best Broadband Breakfast.
The push comes as the FCC removed 14 providers from its Robocall Mitigation Database for failing to meet robocall standards National Law Review. Those companies can no longer accept robocall traffic directly from U.S. voice providers under FCC rules.
The FCC removed 14 voice providers from its Robocall Mitigation Database after they failed to fix compliance problems National Law Review. These companies broke FCC robocall protection rules and now cannot have their phone traffic routed through U.S. networks TCPA World. The removal signals stronger FCC enforcement and sends a message that compliance matters.
The Robocall Scorecard will use multiple scoring formats to rate providers Gadget Review. Companies could get numeric scores, letter grades, or risk labels like "low," "medium," or "high" risk Gadget Review. The FCC plans to pull data from enforcement cases, customer complaints, and mitigation reports filed by providers themselves.
The FCC says the scorecard is not a new rule but a tool to help people see which providers block robocalls best Broadband Breakfast. Public ratings create incentive for companies to strengthen defenses and let customers make smarter choices Broadband Breakfast. The agency is asking for public comment on scope — including whether to rate large providers, small carriers, or regional networks.
The FCC also issued a consumer alert warning that criminals pose as FCC Commissioners and employees National Law Review. They call victims claiming their phone number is under criminal investigation. The scammers demand personal information or threaten legal action to pressure victims into paying fake fines.
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