AI Drives Allianz Job Cuts
Allianz Partners to cut up to 1,800 European jobs, citing AI expansion in services
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Key Points
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The planned reductions amount to roughly 7–8% of Allianz Partners' headcount, translating to about 1,500–1,800 roles across Europe (given Allianz Partners employs just over 22,000 people globally).
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Voluntary departures and retraining measures are planned across specific countries—Spain, France, Germany, Italy, Belgium, the Netherlands, and Luxembourg—following several months of talks with works councils.
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The UK arm had already disclosed a separate reduction of about 650 roles last year as part of its shift to a more digital-led business.
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Tomas Kunzmann, CEO of Allianz Partners, publicly addressed the plan, saying, "This could happen to any of us at some point" and that departing staff would be treated "fairly".
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Industry-wide context notes that Munich Re's primary insurer Ergo is cutting around 1,000 German positions for similar reasons, underscoring broader automation pressures in the sector.
Allianz Partners, the travel insurance arm of German giant Allianz, plans to cut up to 1,800 jobs across Europe over the next 12 to 18 months, according to Tech Startups and Market Screener. The reductions target roughly 7–8% of the company's global workforce of more than 22,000 people. Artificial intelligence is driving the change, with AI taking over routine customer service and claims work.
CEO Tomas Kunzmann addressed the cuts directly, saying,
Call Centers Bear the Brunt of AI-Driven Cuts
The job losses will fall hardest on call-center roles, Tech Startups reported. Seven countries are in scope: Spain, France, Germany, Italy, Belgium, the Netherlands, and Luxembourg. Germany alone faces 80 to 100 cuts. Spain could see up to 300 roles eliminated, which would affect roughly 17.6% of Allianz's Spanish workforce, according to Democrata.
Allianz says it will use severance agreements, early retirements, and voluntary departures — not mass layoffs. The company has spent several months in talks with works councils before going public with the plan. Kunzmann told staff that those who leave will be treated "fairly."
UK Cuts Already Underway Before This Announcement
This is not the first round of reductions at Allianz Partners. The UK arm had already disclosed about 650 job cuts last year as it shifted to a more digital-led business model, Market Tactic reported. Those cuts were separate from the new Europe-wide plan and came as part of an earlier push to automate routine tasks.
The new round of reductions is broader and more coordinated. It covers multiple countries at once and comes with a firm 12-to-18-month timeline. Allianz Partners says it is redesigning its processes from the ground up, not just trimming headcount at the edges.
AI Takes Over Claims and Service — With a Human Safety Net
Allianz frames the cuts as a transformation, not a retreat. The company says AI will handle repetitive tasks like processing claims and answering common customer questions. Human workers, it argues, will focus on complex cases where judgment and empathy matter most. Kunzmann said the goal is to keep insurance costs affordable while improving service quality.
Still, the scale of the shift is hard to ignore. Up to 1,800 people losing their jobs is a major move, even spread over 18 months. Kunzmann acknowledged the personal weight of the decision, telling employees, "This could happen to any of us at some point," according to Market Tactic.
Allianz Is Not Alone — Ergo Also Cuts 1,000 German Roles
The insurance industry is moving fast on automation. Munich Re's primary insurer Ergo is cutting around 1,000 jobs in Germany for similar reasons, Tech Startups reported. Both companies point to AI as the main driver. Routine back-office and customer-facing work is the first to go in nearly every case.
Analysts see this as a defining moment for the sector. Insurance has long relied on large teams to handle repetitive, rule-based work — exactly the tasks AI does best. The question now is how fast other insurers follow, and how many more jobs across Europe will be reshaped in the process.
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