IT Service Leader Recognized.
WheelHouse IT Climbs to No. 50 on MSP 501, Driven by In-House Operations and Client Focus.
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Key Points
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The MSP 501 ranking is published by Informa's MSP Summit and is now in its 19th year, serving as the managed services industry's longest-running global ranking.
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WheelHouse IT rose from No. 51 to No. 50 in the 2026 MSP 501, extending its run in the global top 100 to three straight years and marking the seventh consecutive year on the list.
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Gani Zebersky, WheelHouse IT's CEO and Managing Partner, said: 'Placing at No. 50 out of 501 is a reflection of decisions we made years ago that were unpopular at the time. We kept our network operations center in-house when most of the industry was outsourcing it. We built our own client visibility platform when no vendor product met our standards. Those choices cost us margin in the short term.'
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Adam Kaplan noted that 'When there’s no contract holding a client in place, every month is a renewal,' and that this dynamic can influence how a ticket is handled—for example around 4:45 p.m. on a Friday—affecting mid-sized organizations differently.
Fort Lauderdale-based managed IT firm WheelHouse IT has ranked No. 50 on the 2026 MSP 501, its seventh straight year on the list and third consecutive year in the global top 100, according to Financial Content. The MSP 501, now in its 19th year, is the managed services industry's longest-running global ranking, published by Informa's MSP Summit.
The firm climbed one spot from No. 51 last year, placing it in the global top 10% of managed service providers — companies that handle IT operations for other businesses. CEO Gani Zebersky credits the rise to costly, unconventional choices made years ago.
Unpopular Decisions That Paid Off Long-Term
Most IT providers outsourced their network operations centers to cut costs. WheelHouse IT kept theirs in-house. Most bought off-the-shelf software to track client systems. WheelHouse IT built its own platform. Zebersky said both moves hurt short-term profits but built long-term strength.
'Placing at No. 50 out of 501 is a reflection of decisions we made years ago that were unpopular at the time,' Zebersky told KDH News. 'Those choices cost us margin in the short term.' He says the payoff is a faster, more familiar service experience for clients today.
52-Second Wait Times and a Pod-Based Support Model
WheelHouse IT uses a pod-based model. Each client gets a dedicated team of technicians and an account manager — not a random call center agent. The result: an average call wait time of 52 seconds, a ticket resolution time of 29.6 minutes, and customer satisfaction above 95%, according to Capital City Rock.
That speed matters most when something breaks at a bad time. The firm's in-house network operations center means issues get flagged and routed to people who already know the client's setup. There's no handoff to a third-party team that has to start from scratch.
No Contracts — Every Month Is a Renewal Test
WheelHouse IT offers month-to-month agreements to new clients. There are no long-term contracts locking clients in place. Adam Kaplan, a company leader, said this shapes how every ticket gets treated. 'When there's no contract holding a client in place, every month is a renewal,' he said, according to My Eagle Country.
Kaplan noted this dynamic can affect mid-sized organizations in particular — for example, how a ticket gets handled around 4:45 p.m. on a Friday. If a client can leave next month, the team has every reason to resolve the issue fast and well.
How the MSP 501 Ranks Providers Beyond Simple Size
The MSP 501 does not just rank firms by how big they are. It scores providers on recurring revenue, growth rate, revenue mix, operational performance, and business strategy. That means a firm can rank higher by running a tighter, smarter operation — not just by adding more clients.
WheelHouse IT's climb to No. 50 reflects all of those factors combined. The ranking covers managed service providers worldwide, making a top-50 finish the equivalent of a global top 10% result, according to KDH News.
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