Emergency 911 Service Outages
Intermittent 911 Outages Reported Across Multiple Communities in Ontario
Anonymous
Key Points
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The OPP has not identified which areas of Ontario are affected by the intermittent outages.
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Waterloo Regional Police posted about the outage shortly before 5 a.m., and the emergency lines remained down as of 6 a.m.
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Police services in Peel Region and London also reported outages, but those issues had been resolved before 5 a.m.
Ontario faced widespread 911 outages early Thursday morning, forcing emergency services across multiple regions to direct residents to alternate phone numbers. OPP reported intermittent disruptions starting around 4 a.m., affecting Waterloo Region, London, Peel Region, and other communities. The provincial police urged people needing emergency help to call non-emergency lines instead while crews worked to restore service.
By 6 a.m., Waterloo Regional Police reported their 911 lines remained down, directing emergency callers to 519-570-9777. Norfolk Today reported that OPP had largely restored service across the province by mid-morning, though some areas experienced lingering disruptions. Police emphasized they continued responding to calls despite the outages and warned residents not to test the 911 system.
Multiple Regions Hit by Early-Morning Outages
The disruptions began hitting Ontario communities around 4 a.m. on Thursday. Brandon Sun reported that police services in Toronto, Ottawa, London, and Waterloo all experienced outages. Peel Region and London resolved their issues before 5 a.m., but Waterloo Region's problems persisted longer. The Sudbury Star noted that the OPP's non-emergency line at 1-888-310-1122 stayed fully operational throughout the incident.
What Residents Should Do Right Now
Anyone needing emergency police, fire, or ambulance help should avoid calling 911 during outages. Waterloo Region residents should call 519-570-9777 for emergencies. Across Ontario, the OPP non-emergency line is 1-888-310-1122. Police stressed not to call 911 to report the outages or test whether service has returned, as this clogs lines needed for real emergencies.
OPP Restores Service, Investigation Underway
Norfolk Today and The Grand 101 reported that the OPP had restored the 911 system across Ontario following the disruptions. Provincial Communications Centres throughout the province returned to normal operations. The cause of the outages remained under investigation, with authorities saying they would provide updates as more information became available.
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