Cash App Accountability
Cash App Owner Block Reaches Multistate Settlement After Fraud Allegations, Promises Customer Support Reforms
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Key Points
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Settlement requires 24/7 live customer support to resolve fraud complaints and account lockouts, with phone availability for at least 13.5 hours daily and live chat for at least 18 hours daily.
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New York and the multistate coalition say Block advertised Cash App as safe and bank-like while lacking a consistent fraud-detection system and a functioning fraud hotline; Block previously claimed 'cutting edge… fraud detection technology' but did not maintain a reliable system.
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South Dakota will receive about $410,946.38 as its share; the funds go to the Attorney General’s Consumer Protection Division to fund future consumer protection efforts.
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Nationwide, Block will distribute between $75 million and $120 million to compensate victims under a Consumer Financial Protection Bureau action.
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Connecticut Attorney General Tong notes this settlement builds on the CFPB's January 2025 action against Cash App, and includes warnings to be cautious with peer-to-peer payment apps.
Block, Inc. — the Jack Dorsey-led company behind Cash App — has agreed to a $45 million settlement with 46 state attorneys general over claims it misled users about safety and failed to protect them from fraud, according to Bloomberg Law. The deal requires Block to overhaul its customer support, stop deceptive marketing, and pay out funds to affected consumers.
On top of the state settlement, Block will distribute between $75 million and $120 million to victims nationwide under a separate action by the Consumer Financial Protection Bureau, CryptoNews reported. Together, the two actions represent one of the largest accountability efforts ever targeting a peer-to-peer payment app.
Block Advertised Safety It Could Not Deliver
Regulators say Block marketed Cash App as safe and bank-like while running a fundamentally broken fraud-protection system. Maryland Attorney General announced that Block claimed to use 'cutting edge… fraud detection technology' — but investigators found no reliable system actually in place. The company also lacked a working fraud hotline, leaving users with nowhere to turn after losing money.
New York Attorney General Letitia James led a bipartisan coalition of 45 other attorneys general in the action. Long Island reported that the coalition accused Block of enabling fraud and deceiving Cash App users about the protections they were actually receiving. Many victims were unbanked or underbanked — people with few other financial options.
Settlement Forces Around-the-Clock Customer Support
One of the toughest requirements in the deal is a complete overhaul of Cash App's customer service. Under the settlement, Block must offer 24/7 live support for fraud complaints and account lockouts. That includes phone support for at least 13.5 hours every day and live chat for at least 18 hours daily, according to Maryland Attorney General.
Block must also investigate and reimburse unauthorized transactions. The company is required to educate users about common fraud schemes and provide clearer disclosures about how the app works. These reforms directly address the failures regulators say left millions of users exposed.
States Split $45 Million, Some Funds Reach Victims Directly
Each state in the coalition receives a share of the $45 million payout. South Dakota, for example, will get about $410,946, according to Bloomberg Law. Those funds go to the state Attorney General's Consumer Protection Division to support future consumer protection work. New York secured an additional $1.6 million in penalties on top of its coalition share.
The larger consumer relief comes through the CFPB action. Block will pay between $75 million and $120 million directly to victims across the country, CryptoNews reported. Connecticut Attorney General Tong noted the state settlement builds on the CFPB's January 2025 action and urged consumers to be cautious when using peer-to-peer payment apps.
Broader Scrutiny Closes In on Cash App's Business Model
This settlement is not Block's first run-in with regulators. The CFPB took action against Cash App in January 2025, and state attorneys general have been building their case since then. Maryland Attorney General said the multistate deal reaffirms Block's obligations and sets clear standards going forward.
Cash App has tens of millions of users, many of whom rely on it as their primary financial tool. Regulators say that made Block's failure to protect users all the more serious. The settlement puts the fintech industry on notice that marketing must match reality — especially when vulnerable consumers are counting on the product to work as advertised.
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